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HSBC introduces new £2,000 rule with customers issued 'maximum' update
HSBC introduces new £2,000 rule with customers issued 'maximum' update

The high street bank said it will be increasing cashback amounts up to a maximum of £2,000 to help people with the cost of buying a home. Read more

Birmingham Live - Dec 28
Frustrated customer calls out Target after discovering sneaky tactic at local store: 'These companies assume consumers are stupid'
Frustrated customer calls out Target after discovering sneaky tactic at local store: 'These companies assume consumers are stupid'

When consumers can’t trust their stores, they’re forced to constantly double-check or take their business elsewhere. Read more

Yahoo! News - Dec 28
Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025
Anna Tims’ dishonours list: the not-so good, the bad and the ugly customer service awards 2025

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s lengthWhen the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a Guardian consumer champion. Reinvention is always bracing. My old life was spent wrest... Read more

The Guardian - Dec 27
“It’s not even 6”: Walmart’s Christmas Eve closure sparks argument over when stores should stop letting customers in
“It’s not even 6”: Walmart’s Christmas Eve closure sparks argument over when stores should stop letting customers in

A Walmart in South Carolina is drawing attention on TikTok after closing its doors a little early on Christmas Eve, leaving one would-be shopper furious.User @salutemybeard shared a two-part video filmed from his car in the parking lot, capturing a tense exchange between the customer and what app... Read more

The Daily Dot - Dec 26
NatWest says customers with savings could get £1,378 in bank accounts
NatWest says customers with savings could get £1,378 in bank accounts

NatWest has a 52-week savings challenge, a 12-month savings challenge and a 1p savings challenge, the high street bank has said. Read more

Birmingham Live - Dec 26
Urgent food recall issued as salmonella found in treat - customer told 'do not eat it'
Urgent food recall issued as salmonella found in treat - customer told 'do not eat it'

Symptoms of salmonella, which causes food poisoning, can include nausea and fever. Read more

Express - Dec 25
“What could possibly go wrong?”: Costco customer touting benefits of buying a car with its auto program sparks discussion of its pros and cons
“What could possibly go wrong?”: Costco customer touting benefits of buying a car with its auto program sparks discussion of its pros and cons

No more haggling over an imaginary price? The Costco Auto Program might be convenient, but critics suspect it’s not really a deal.“Buying a car is just never an easy process. Dealerships suck, and you lose an entire day haggling over an imaginary price,” Vincent Rives, @vincerives, admitted in hi... Read more

The Daily Dot - Dec 25
Bistro hits back after vegetarian customer says she was offered chips as main
Bistro hits back after vegetarian customer says she was offered chips as main

A Sheffield bistro has hit back at a one-star review from a vegetarian customer who claimed she was offered only chips as a main course, sparking heated online debate Read more

Manchester Evening News - Dec 25
Octopus Energy boss issues major update over rule change for customers in 2026
Octopus Energy boss issues major update over rule change for customers in 2026

Greg Jackson spoke out on a recent episode of the ITV Martin Lewis Money Show, ahead of a 2026 rule change from Ofgem. Read more

Birmingham Live - Dec 25